Terms & Conditions

Last updated: October 2025


Welcome to Insomnia Recovery Coach (“we,” “us,” or “our”). These Terms & Conditions outline how we work together when you visit our website insomniarecoverycoach.com or purchase coaching services, programs, or digital products from Fiona Raikes (trading as Insomnia Recovery Coach).

By using this website or booking any service, you agree to these terms. Please read them carefully — they’re designed to keep both of us protected, respected, and clear.

1. About the BusinessBusiness name: Fiona Raikes
Trading as: Insomnia Recovery Coach
Location: United Kingdom
Contact: hello@sleepcoachingwithfiona.com
We serve clients globally.

2. What These Terms CoverThese terms apply to:
  • All website content, including blogs, resources, and free masterclasses
  • All paid and free offerings, including:
  • 1:1 coaching sessions
  • 3-call bundles
  • Full mentorship programs
  • Self-paced or digital coaching products (like guides or workbooks)
By booking or purchasing any of these, you confirm that you’ve read and agreed to these Terms & Conditions.

3. Coaching Services Coaching is a supportive, educational, and mindset-based process — not a medical or therapeutic one.
Our work together focuses on understanding your relationship with sleep, developing new perspectives, and learning practical tools for recovery.
Each program or call is designed to guide, encourage, and empower you — but your results depend on your personal commitment and application.

4. Payments All payments are handled securely through Stripe or Stan Store.
Payment is required upfront, unless an installment plan has been agreed upon in writing.
You are responsible for ensuring that your chosen payment method has sufficient funds to complete your purchase.

5. Refunds & CancellationsBecause coaching is a personal and time-based service, all sales are final.
No refunds are offered on coaching calls, bundles, mentorships, or digital products.
If you need to reschedule a 1:1 session, please do so with at least 24 hours’ notice. Sessions missed or cancelled with less notice may be forfeited.

6. Coaching DisclaimerI am not a doctor, therapist, psychologist, or medical professional.
All coaching, materials, and discussions are intended for educational and informational purposes only.
Nothing shared through this website, in coaching calls, or within digital programs should be interpreted as medical advice, diagnosis, or treatment.
You should always seek the advice of your physician or qualified healthcare provider for any medical concerns or conditions.
By engaging in coaching or using the content provided, you acknowledge that you do so voluntarily and at your own discretion.

7. No GuaranteesWhile many clients experience significant sleep improvement, confidence, and relief through coaching, every person’s experience is unique.
I do not make or imply any guarantee of specific results or outcomes.
Your progress depends on your effort, openness, and consistency in applying what you learn.
8. Confidentiality & RecordingsYour privacy is deeply respected.
All personal information, notes, and session recordings are kept strictly confidential and are never shared without your written consent.
Recordings are made only for the purpose of client review and support, and are deleted after one year.

9. Intellectual PropertyAll content on this website — including text, videos, graphics, guides, and course materials — is the property of Fiona Raikes / Insomnia Recovery Coach.
You may use these materials for your personal learning only.
You may not copy, share, sell, reproduce, or distribute any of the content without written permission.

10. Free ResourcesFrom time to time, we offer free downloads, guides, or masterclasses.
These are for educational use only and do not create a professional coaching relationship.
By accessing free materials, you agree not to distribute or reproduce them without permission.

11. Website UseYou agree to use this website lawfully, respectfully, and without infringing on the rights of others.
We reserve the right to update or remove content, refuse service, or terminate access if these terms are breached.

12. Limitation of LiabilityTo the fullest extent permitted by law, we are not liable for any loss, injury, or damages — physical, mental, emotional, or financial — arising from your use of this website, coaching sessions, or materials.
You accept full responsibility for your well-being and actions that result from participating in coaching or using any related content.

13. Governing LawThese Terms & Conditions are governed by and interpreted in accordance with UK law.
Any disputes shall be handled under the exclusive jurisdiction of the courts of the United Kingdom.

14. Updates to These TermsThese Terms & Conditions may be updated occasionally to reflect changes in our services or legal requirements.

The most current version will always be available at insomniarecoverycoach.com.

15. ContactIf you have any questions about these Terms & Conditions, please contact:

📩 hello@sleepcoachingwithfiona.com

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