Privacy & Cookies Policy

Last updated: October 2025


Welcome to Insomnia Recovery Coach (“we,” “us,” or “our”). Your privacy is important to us. This Privacy & Cookies Policy explains how we collect, use, and protect your personal information when you visit our website insomniarecoverycoach.com, engage with our coaching services, or subscribe to our emails.

By using our website, you agree to this policy.

1. Who We AreBusiness name: Fiona Raikes — trading as Insomnia Recovery Coach

2. Information We CollectWe collect and process personal information you voluntarily provide, including:
  • Name, email address, and phone number (for contact, bookings, or newsletters)
  • Payment details (processed securely through Stripe and Stan Store)
  • Coaching-related information, which may include health or sleep-related details shared during 1:1 sessions
We do not sell, rent, or share your data with third parties for marketing purposes.

3. How We Collect InformationWe collect data when you:
  • Fill out a contact form or newsletter signup on our site
  • Book a consultation or program through Calendly or Stan Store
  • Make a payment via Stripe
  • Engage in coaching sessions (where notes or recordings are stored securely for reference)

4. How We Use Your InformationWe use your data to:
  • Provide coaching services and communicate with you
  • Send updates, resources, and newsletters (only if you opt in)
  • Manage bookings and payments
  • Maintain secure client records
  • Comply with legal or tax obligations
You can unsubscribe from emails at any time using the “unsubscribe” link in our messages.

5. Sensitive InformationIn the course of coaching, you may share personal or health-related information.
All such information is treated as strictly confidential.
  • Recordings and notes are stored securely using password-protected tools (Tilda and Notion).
  • Recordings are used only for client support and deleted after one year unless otherwise agreed.

6. PaymentsAll payments are processed securely through Stripe or Stan Store, which use industry-standard encryption.
We do not store your full payment card details on our servers.

7. Cookies & Third-Party Tools Our website uses minimal cookies to ensure functionality. We do not use advertising or analytics cookies. However, third-party services embedded on our site — such as YouTube, Calendly, Stripe, and Mailchimp — may set their own cookies or collect usage data in accordance with their respective privacy policies.

You can control or delete cookies via your browser settings.

8. Data RetentionWe retain personal data for up to one year after the end of our working relationship unless required longer for legal or accounting purposes.
After that, all personal data and recordings are securely deleted.

9. Your Rights (GDPR & CCPA)You have the right to:
  • Access a copy of your personal data
  • Correct or update inaccurate information
  • Request deletion of your data
  • Withdraw consent to marketing communications
  • File a complaint with your local data protection authority
If you wish to exercise any of these rights, contact: hello@sleepcoachingwithfiona.com

10. International Data TransfersAs a UK-based business serving global clients, we may transfer your data internationally when using services like Mailchimp, Calendly, or Stripe.
These providers comply with GDPR and maintain secure transfer mechanisms (such as EU–US Data Privacy Framework or Standard Contractual Clauses).

11. Data SecurityWe take data protection seriously.
Your data is stored securely and accessed only by Fiona Raikes.
Tools used (Mailchimp, Stripe, Notion, Tilda, Stan Store) employ encryption and access control to prevent unauthorised access or misuse.

12. Updates to This PolicyThis policy may be updated occasionally to reflect legal or operational changes.
The latest version will always be available on insomniarecoverycoach.com.

13. Contact UsIf you have questions or concerns about this Privacy & Cookies Policy, please contact: 📩 Email: hello@sleepcoachingwithfiona.com
Made on
Tilda